HELP CENTER
Questions? We have answers. (And cats.)
Can’t find your answer? WhatsApp us - a real human replies daily, 8 AM–9 PM Bali time.
Orders & Shipping
Yes, we ship worldwide from Bali. Shipping costs are calculated at checkout. Within Indonesia, delivery is fast and often free during promotions.
Every piece is made when you order it. Production takes a few days, then shipping: 5-7 business days within Indonesia, 7-10 business days international. You will get a tracking link by email the moment it ships.
We make every DOKOYO piece on demand in our Bali workshop - without slowing things down. Our production is built to move fast, so you get a piece made for you without the waste, overstock, or dead inventory of traditional production.
No. DOKOYO displays prices based on your shopping region, and the same currency is used for payment at checkout. What you see while shopping is what you pay in.
International prices do not include duties or taxes. If your country charges them, your local customs agency collects them on delivery - this is the buyer’s responsibility.
Product & Fit
Use our Find My Size tool - only takes one minute to do. Our pieces fit true to size; if you are between sizes, size up for a relaxed fit or stay true for a secure swim fit.
Yes. Our recycled microfiber is quick-drying and chlorine/salt-friendly - the same piece works as underwear and swimwear.
Hipster = everyday medium coverage. Thong = minimal coverage, zero visible lines. Highwaist = full coverage that sits above the navel. Full comparison on our Bottoms guide.
Yes, support comes from the engineered construction and fabric, not wires. Gentle, even hold that is comfortable for all-day wear. More on the Tops guide.
Our high-definition prints are long term wash-tested to stay vivid.
Print Your Cat
Send us a clear photo of your cat via the Print Your Cat page. Our application redraw it as a DOKOYO print, you approve the design, then we print, and ship it.
A sharp, well-lit photo where we can clearly see your cat’s face and markings. Phone photos are perfect.
Yes: bralette, hipster, thong or highwaist - or a matching set.
Yes, add your custom sentence in the order note at cart and we print it on the waistband (recycled microfiber products only).
Returns & Exchanges
Message us on WhatsApp or email info@dokoyo.com with your order number and the size you need.
We can change the size only if your order has not entered production yet. As our pieces are made on demand, please check your measurements and size carefully on Find My Size before placing your order. Once production has started, we may no longer be able to make changes.
Please send us clear photos or videos of the issue, together with your order number, via WhatsApp or email info@dokoyo.com within 7 days of delivery.
Once we confirm the issue, we will arrange the return if required and send you a replacement or the correct item. Refunds are handled according to our Refund Policy.
Contact us as soon as possible. Because each piece is made to order, we can usually only change or cancel before production starts — typically within 24 hours of ordering.
Care & Fabric
Cold or warm water (never hot), mild detergent, no bleach, no tumble drying. Air dry in shade. Treat it kindly and it will outlast your cat’s ninth life.
A soft, quick-drying fabric made from post-consumer plastic bottles - waste transformed into second-skin comfort.
A plant-based fiber from sustainably sourced eucalyptus, made in a closed-loop process. Naturally soft, breathable and perfect for hot climates. Shop the Tencel™ collection.
STILL STUCK?
Ask us directly
We answer every message - usually within the hour during Bali daytime.
